Below are the frequently asked questions that we receive at Top Tree. Can’t find the answer to your question? Send us an email at [email protected], fill out the contact form below, or call us at 970-281-7331.
DISCOUTS & WHOLESALE
Yes! Join the Sip Squad to receive an exclusive offer in your inbox each month. You’ll also get notified about site-wide deals and kratom news.
We have occasional storewide discounts, sales for holidays, and other special offers. We provide updates on our website, through email, and on our social media pages. You can find us @toptreetea on Instagram and Twitter.
Loyalty and subscription programs coming soon!
Yes! We offer 25% off all kratom tea, capsules, and teaware for military veterans. Please fill out the veterans discount form on our website to register. Can’t load the form? You can email us at [email protected].
You’ll then receive a follow-up email with an explanation of how to send us proof of service. We ask that you send a photo or scan of one of the following: DD-214, VA card, military service record, or driver’s license showing veteran service. Please make sure to remove/cover any sensitive personal information before sending.
We’d love to work with you to provide wholesale kratom tea for your store shelves or specialty kratom drinks. To learn more about large orders for stores and businesses, just fill out the form on our wholesale kratom tea page.
Alternatively, you can send us an email at [email protected] Please provide a description of your business and your sales tax ID/EIN. Thanks!
ORDERS & RETURNS
You can use a credit card, debit card, or bitcoin to purchase your kratom. Having difficulty placing your order? Email us at [email protected] or call us at 970-281-7331.
Your tracking number is sent to you via email once a shipping label has been created for your package. You can track your shipment on the website of your chosen mail carrier. If you have any issues with confirming or tracking your order, just email us and we can resend your order info or tracking number!
If you entered incorrect information at checkout by accident, we may be able to change it for you if your order has not yet been shipped.
We don’t offer returns or refunds on products that have been opened or used, but you can ship unopened/unused items back to us for a full refund.
In the case of damage or issue with our kratom products or teaware, please email us at [email protected] or fill out the form below.
We do offer store credit for opened products on a case-by-case basis. Just reach out to us so we can help with whatever issues you’re having!
Check out our full return & refund policy here for more info or to submit a request.
If your package seems to be stuck in USPS limbo, don’t fret! Sometimes packages move along their normal shipping route without being scanned, so you won’t see location updates for them on the carrier website. If you’ve chosen ground shipping, it may take 3-5 business days for the tracking information to update.
Once a package has been shipped, we’re unable to change its course. We are always happy to assist you if you are experiencing issues with your chosen carrier. Just email us at [email protected]
BREWING KRATOM TEA
Kratom is the common name of Mitragyna speciosa, a tree native to Southeast Asia. In Thailand and other nearby regions, people have traditionally brewed tea using kratom leaves or just plucked the leaves off of trees and chewed on them. This has been done for hundreds (possibly even thousands) of years.
In the United States, many people buy kratom in the form of powder or extracts. At Top Tree, we’re going back to the roots: we think that kratom is best when made into tea — no swallowing powder or chugging extracts. Our kratom tea can be brewed into a normal cuppa that you can have at work, at home, or anywhere else.
If you’d like to know more, we’ve posted resources and information about kratom on our Better Brewing Blog!
Every person is different, and the type of kratom tea that each person should drink is a truly individual question. There isn’t a one-size-fits-all answer to what type of kratom tea will be best for you. That being said, vein color and serving size are each factors in determining how kratom will benefit you.
Generally, people drink white vein kratom tea for energy and mood boosts. People typically drink red vein kratom teas for relaxation and bodily effects. Green veins are an intermediate option between white and red.
While vein colors are associated with these varying benefits, serving size may play a large role as well. Smaller serving sizes have been used to produce energizing effects, while larger serving sizes have been used to promote relief from bodily aches and improve socializing.
For a deeper dive, check our how-to-brew guide and our post on the myth of kratom strains on the Better Brewing Blog.
View our kratom tea brewing guides to learn how to brew kratom tea with different tea-brewing accessories. For special recipes, tricks, and tips, head over to the Better Brewing Blog!
Already bought tea? Each of our pouches of tea has basic brewing instructions on the back!
Always! We make all of our certificates of analysis available for you to view whenever we create a new batch of tea. View our COAs here.
Top Tree Herbs uses only cGMP-certified kratom, lab tested by a third party. We exceed the standards of the American Kratom Association for Good Manufacturing Practices, and are proud to have been the first kratom company to do a multi-panel test to determine the profile of eight different alkaloids in our kratom. We care deeply about the quality and safety of our products, and are committed to providing kratom that is free of heavy metals and other contaminants.
Top Tree also partners with Laughing Lion Herbs, an AKA cGMP-certified vendor, to provide you with kava and kratom powder.
We post kratom news and science updates as often as possible on the Better Brewing Blog.
Check out KratomAnswers.org for more detailed information about the latest research and policies related to kratom.
Yes!
We use 100% biodegradable/compostable plant fiber tea bags.
You can recycle our plastic pouches in any location that accepts #2 and #4 plastic. Check out our blog post on how to recycle our packaging to learn more.
Before you recycle your plastic pouch, don’t forget to take a quick kayaking trip and use it as a water-resistant phone protector, or use it to hold a PB&J for lunch instead of a Ziploc bag. Then, you’re ready to recycle it!