Return Policy

Your First Order

If it’s your first time ordering and you don’t love the tea, we’ll exchange it for you at no cost! Just fill out the contact form below within 30 days of purchase.

Unopened & Unused Items

You can ship unopened/unused kratom products back to us within 30 days of purchase. We’ll provide a refund for any kratom products and a store credit for teaware and other merchandise.

Opened & Used Products

We don’t offer returns or refunds for opened packages of tea or other products.

In the case of damage or issue with our kratom products or teaware, email us at [email protected] or fill out the form below. Please send us a photo with the lot number visible, and we’ll exchange your products for you.

Note – please be advised that it’s normal to find kratom leaf particles in the bottom of the pouches.

We do offer store credit for opened products on a case-by-case basis. Just reach out to us so we can help with whatever issues you’re having!

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