Return Policy

Your First Order

If it’s your first time ordering and you don’t love the tea or capsules, we’ll exchange them for you at no cost, even if they’re open. Just fill out the return form below within 30 days of purchase.

Unopened & Unused Items

You can ship unopened and unused products back to us within 30 days of purchase. We’ll provide a store credit for kratom products and a refund for teaware and other merchandise. You can choose your own return shipping method or request a prepaid return label, the cost of which will be subtracted from your refund total or store credit. Items must be in their original condition and in their original packaging.

Opened & Used Products

We don’t offer returns or exchanges for opened or used tea and other products past your first order. We do offer store credit or an exchange in the case of damage or issue with our kratom products or teaware—just fill out the form below so we can assist you with whatever issue you’re having.

Note – please be advised that it’s normal to find kratom leaf particles in the bottom of the pouches.

Start a Return

How to Prepare Your Package for a Return

Prepare the Package:

Ensure the item is securely packed in either the original packaging (if not damaged) or a sturdy box/envelope.
Remove or cover any old labels, barcodes, and addresses on the package to avoid confusion.

Attach the Prepaid Label:

Print out your prepaid return label or purchase a label through your preferred carrier.
Use clear packaging tape to affix the label if it isn’t adhesive.
Place the label on the largest flat surface of the package. Make sure it’s smooth and not wrinkled or obscured.
Make sure the barcode is fully visible and not covered by tape or folded edges.

Drop Off or Schedule Pickup:

Drop Off: You can take your package to any USPS location, including post offices, collection boxes, or approved postal providers.
Schedule Pickup: You can schedule a package pickup via the USPS website. Provide your address and specify where the package will be left for pickup during your regular mail delivery.

Track Your Package:

Use the tracking number on your prepaid label to monitor the status of your return.
Once your package is received by our team, we will process your return.
If you don’t receive confirmation of your return within 10 business days, please reach out to us at contact@toptreeherbs.com.