Return & Exchange Policy
As a team of long-time kratom users, we’ve been in your shoes. You’re interested in kratom tea bags, but also don’t love the idea of switching vendors. We completely get it – and think that’s the best way to approach kratom today!
That said, we founded Top Tree to give kratom tea drinkers a premium option and we think you’re going to love the final product. Whether it’s only sourcing fair trade kratom, extra product testing, or partnering with leading tea experts, we never cut corners. And we’re excited to let you judge our tea for yourself.
To keep our policy in line with this intention, we have a 100% satisfaction guarantee: If you don’t love your first order, we’ll send you a different strain, and if you still don’t love it, we’ll issue you a full refund. Our goal is helping you find a strain that works, so that’s where we start if you have any issues.
If you’re a returning customer that has an issue, it’s even easier. Just shoot us an email at firstname.lastname@example.org, let us know what’s going on, and we’ll make it right. We’ll respond to your email within 24 hours, and if it’s urgent, please give us a call at 970-414-1467 and we’ll help however we can.
We also accept exchanges for unopened tea within 30 days of the original purchase – reach out and we’ll send you a return label. For any exchanges related to damaged product, please send us a photo and note about what happened, and we’ll ship you new tea the same day.
Return Shipping Address:
Top Tree Herbs
2000 S. Colorado Blvd.
Tower One, Suite 2000 #1046
Denver, CO 80222