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Return Policy

We’re a team of long-time kratom consumers. We tried dozens of different kratom companies before we founded Top Tree, so we know how difficult it can be to find a type of kratom you like.

We founded Top Tree to give kratom tea drinkers a premium option and we think you’re going to love it! Whether it’s sourcing fair trade kratom, using recyclable packaging, or partnering with leading tea experts, we never cut corners.

Returns, Exchanges, and Refunds

Your First Order

If it’s your first time ordering and you don’t love the tea, we’ll exchange it for you at no cost! Just fill out the contact form below within 30 days of purchase.

Unopened & Unused Items

You can ship unopened/unused kratom products back to within 30 days of purchase. We provide a store credit for any kratom tea and other kratom products, and a refund for teaware and other merchandise.

Opened & Used Products

We don’t offer returns or refunds for opened packages of tea or other products.

In the case of damage or issue with our kratom products or teaware, email us at [email protected] or fill out the form below. Please send us a photo with the LOT number visible, and we’ll exchange your products for you.

Note – please be advised that it’s normal to find kratom leaf particles in the bottom of the pouches.

We do offer store credit for opened products on a case-by-case basis. Just reach out to us so we can help with whatever issues you’re having!