Privacy Policy – Top Tree Herbs

Last updated: December 11, 2025

This Privacy Policy describes how Bright Botanicals LLC, dba Top Tree Herbs (“Top Tree Herbs,” “we,” “our,” or “us”) collects, uses, and shares personal information when you visit or make a purchase from https://toptreeherbs.com (the “Site”).

Our website and products are intended for customers located in the United States, Puerto Rico, the Marshall Islands, and Canada. We do not target or offer services to individuals residing in other countries.

1. Information We Collect

We collect several types of information to operate our business, fulfill orders, improve our website, and communicate with customers.

A. Device Information

When you visit the Site, we automatically collect technical information such as: IP address, browser type and version, time zone, device identifiers, information about cookies on your device, pages viewed and time spent on the Site, referring website or search term, and general usage and browsing behavior.

We collect this data using: cookies, log files, analytics tools, web beacons, and pixels.

This information helps us maintain website performance, analyze customer behavior, and protect against fraud.

B. Order Information

When you place or attempt to place an order, we collect:

Name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely through our payment providers; we do not store full credit card numbers)
Order history

This information allows us to process orders, communicate with you, and maintain transaction records.

C. Account Information

If you create an account on our Site, we collect a username, email address, and account preferences. If you place an order through your account, we will also associate any collected order information (listed above) with your account.

D. Communication Information

If you subscribe to our email list or contact us, we may collect: your name, email address, communication preferences, and messages or inquiries you submit.

You may opt out of marketing emails at any time.

2. How We Use Your Information

We use personal information to process and fulfill orders; provide customer support; communicate about orders, updates, and promotions; detect and prevent fraud; improve website performance and user experience; analyze browsing and purchase behavior; send marketing emails when you opt in; and comply with legal, accounting, and tax obligations.

We do not sell personal information.

3. How We Share Personal Information

We share information with trusted third parties that help us operate our business, including:

Ecommerce & Hosting: WooCommerce (store platform), Cloudways (hosting provider), Cloudflare (security, performance, CDN)
Payment Processing: Our payment gateway partners process all credit card payments securely
Email & Marketing: Klaviyo (email marketing and customer communications)
Customer Reviews: Stamped.io (product review collection and display)
Analytics: We may use analytics tools (such as Google Analytics or privacy-focused alternatives) to understand website usage. Analytics providers collect anonymous or pseudonymous usage data
Legal Purposes: We may share information to comply with law enforcement requests, subpoenas, or to protect our rights

We do not sell or share personal information for cross-context behavioral advertising.

4. Cookies and Tracking Technologies

We use cookies for, shopping cart functionality, checkout and account login, site security, basic analytics, and marketing emails (only if you opt in).

You may disable cookies through your browser settings, though doing so may limit functionality of the Site.

Because we do not target users outside the U.S., Puerto Rico, the Marshall Islands, or Canada, we do not use GDPR-style cookie consent banners.

5. Your Privacy Rights

Depending on your location (e.g., California, Colorado, or Canada), you may have rights regarding your personal information, including: access to the personal information we hold; correction of inaccurate information; request for deletion; opt-out of marketing emails; and withdrawal of consent for non-essential communications.

To submit a request, email us at contact@toptreeherbs.com.

We do not “sell” or “share” your information as defined under the California Consumer Privacy Act (CPRA).

6. Canadian Customers (PIPEDA)

If you reside in Canada, you have the right to: request access to the personal information we hold; request correction of inaccurate information; withdraw consent to marketing communications; request information about our data practices.

Please submit requests to contact@toptreeherbs.com.

7. Data Retention

We retain: order Information as required for tax, legal, and business obligations; comments and metadata indefinitely for spam detection and moderation; and account information until you request deletion.

You may request deletion of your account or data at any time.

8. Minors

Our Site and products are not intended for individuals under 21 (or under 18 in certain states).
We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The most recent version will always be posted on this page.

10. Contact Us

For questions, concerns, or privacy-related requests, contact us:

Bright Botanicals LLC
2000 S. Colorado Blvd., Tower One, Suite 2000 #1046
Denver, CO 80222
970-281-7331
contact@toptreeherbs.com

11. Disclaimer

Statements on the Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. They are not suitable for use by consumers under the age of 18 (21 in some states).

We are unable to ship to the following states: Alabama, Arkansas, Indiana, Louisiana, Rhode Island, Utah, Vermont, and Wisconsin; and some localities in states like Florida, Colorado, and Illinois. Learn more about restricted shipping locations.